Quality Assurance

COVID-19 COMPLIANCE COMMUNICATION

At Maxim Oil, the health, safety and well-being of our employees, customers and vendors are a priority. Our prayers go out to
those affected directly by COVID-19.  Information is changing rapidly and we are actively monitoring the COVID-19 situation; we are being intentional in our steps to keep our communities safe.

ABOUT OUR EMPLOYEES: First and foremost all employees are utilizing all practices of good hygiene, sanitizing, limited contact
and other healthy habits to assure good health and well being.

   -We are limiting our on-site work to essential personnel. Frequently touched surfaces are being sanitized regularly.

   -All field sales representatives will not be making in-person visits the customer locations – they will conduct business
and maintain customer contact by phone and email.

   -All meetings, events and gatherings will be conducted by phone, video or email or will be postponed until a later date.

   -Employees who show any symptoms of respiratory illness or fever or have been in contact with someone who has
tested positive for COVID-19 should stay home and self-quarantine up to two weeks.

TO OUR CUSTOMERS: At the current time there is no disruption in manufacturing and distribution. We are maintaining
customer service by the same phone, fax and email processes as before. We are engaged in ensuring our supply chain has
limited disruptions to take care of your needs.

   -We are continuing to deliver our products to your facility with our trucks and our personnel. We are initiating ‘notouch’ transactions and are limiting our contact with your receiving personnel. As always, we are happy to comply with any health and safety protocols you have in place at your facility.

  -Please advise us if access is limited or your hours have changed.

-For customer pick-ups, we are asking for limited contact as well. Please notify us of your arrival by phone and we will
meet you at your vehicle and load your order for you.

-We appreciate our customers and want to protect both you and our employees during these transactions.

OUR VENDORS: We are appreciative all our vendors and have been receiving valuable communications from many of them
about their actions to protect their workers and their customers. We appreciate your efforts and we also appreciate the
communications and updates to their policies, procedures and inventory monitoring.

  -We will not be accepting any sales representatives or visitors at our facility until further notice. Please feel free to
contact us by phone, fax or email during this time.

  -If a vendor or supplier is anticipating an impact to the supply chain, we ask for immediate notification to allow us to
immediately source the product(s) needed.

  -Deliveries will be received, and we will practice safe distancing and limited contact wherever possible. Entry to our
facility is limited to the dock area in order to limit exposure.

We are proactively working with employees, customers and vendors to focus on safety, health and keeping business productive
and moving. If you have any concerns about our procedure, or protocols, or have any other concern, please feel free to contact us.

 

 

Maxim’s continuing commitment to a total quality system is demonstrated throughout our MQAS procedures, originally based on compliance to the ISO 9002 quality assurance system.  This familiar system helps maintain a high level of quality in both product manufacturing and distribution.  Quality is a top priority throughout our company.  The Maxim Team works to give you the finest in metalworking fluids and lubricants.

The initial phase of the MQAS cycle begins with purchasing and raw materials inventory control.  The purchasing and inventory phase ensures approved inventory with a maintained depth for present and future requirements.

The pre-inspection phase employs selected products from approved vendors.   This quality control measure involves our own testing of raw materials, as well as pre-inspection of packaging/containers and compounding equipment.

The manufacturing phase includes quality production techniques to complete each  blend according to product specification.  Process control is maintained in part by the utilization of batch control numbers.  In addition to regulatory information, all containers are marked with its batch and formula number.

These control numbers are also used as reference for final QC approval and product distribution. This enables Maxim to employ a tracking system to trace each formulary component back to evidence of quality control documentation; pre- and post-inspection; as well as to the specific supplier of each raw material used. Extensive testing for formulary control, in-process production and final product evaluation is performed before any product is approved for packaging. Samples and data from each batch are retained by batch number.

Quality Customer Service is the most visible segment of our MQAS. Our representatives are well-trained in processing your sales orders and expediting shipments according to your requisitions. Our representatives work in concert with purchasing, production planning, shipping/receiving, and quality managers to make sure all customer contract/purchase order requirements are met.

The final phase of MQAS is our commitment to continual improvement of our own quality system. This phase is in constant review, to meet the customer’s quality requirements as an ongoing service. We have achieved approval as an audited, qualified manufacturer and distributor from many various companies and industries. These specific ratings are available upon request.

Throughout all major phases, and all minor phases within, MQAS is our dedication to your success by providing you with the finest in metalworking fluids, lubricants, and process chemicals.

If you have any questions email us to custserv@maximoil.com